mrbayar Privacy Policy Your Information Protection

1. Definitions

In this Privacy Policy, the following words carry the meanings stated:

• "mrbayar" refers to the online gambling platform accessible at https://mrbayar.one, including all services, features and content provided under it.
• "Member" or "User" refers to any individual who registers an account, accesses or uses the mrbayar platform.
• "Personal Data" means any information that can identify an individual directly or indirectly.
• "Processing" covers any operation carried out on personal data including collection, storage, use, disclosure and deletion.
• "Third Party" refers to entities other than mrbayar and members, including payment service providers and technology partners.

2. Information We Collect

mrbayar collects the following categories of information from members and platform users:

2.1 Identity Information

• Full name as shown on the identity card (MyKad) or passport
• Identity card number (MyKad) or passport number
• Date of birth for age verification (members must be 21 years of age or older)
• Nationality and country of residence
• Image of identity document for KYC (Know Your Customer) verification purposes

2.2 Contact Information

• Active email address
• Mobile phone number
• Current residential address

2.3 Financial Information

• E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay) for processing deposits and withdrawals
• Bank account number for transactions via FPX online banking or DuitNow
• Cryptocurrency wallet address (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction history in your account

2.4 Technical and Usage Information

• IP address and device information used to access the platform
• Access log data including date, time and actions performed
• Web browser and operating system information
• Gaming activity data for responsible gambling monitoring purposes

3. Information Collection Methods

We collect your personal information through the following methods:

• Account Registration: Information you provide during the process of opening a new account on the mrbayar platform.
• Identity Verification (KYC): Documents and information submitted to meet identity verification requirements in line with licensing obligations.
• Transaction Activity: Data generated automatically when you make a deposit, withdrawal or participate in a promotion.
• Support Communication: Information you share when contacting our customer service team via live chat or email.
• Cookies and Tracking Technologies: Data collected automatically while you browse our website (see Section 8).

4. Purposes of Personal Data Use

mrbayar uses your personal data solely for legitimate and relevant purposes, including:

• Creating and managing your member account
• Processing deposits and withdrawals securely via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency
• Verifying your identity to comply with legal and licensing requirements
• Preventing fraud, money laundering and other illegal activities
• Providing effective customer support in Malay and English
• Managing and processing bonus programmes, cashback and promotional offers
• Monitoring gaming behaviour for responsible gambling purposes
• Sending important communications regarding policy changes, account security and service information
• Improving our platform, products and services based on usage patterns
• Complying with all legal, regulatory and international licensing obligations

5. Information Sharing and Disclosure

mrbayar does not sell, rent or trade your personal data to outside parties. However, we may share information in the following situations:

5.1 Trusted Service Providers

We work with carefully selected third-party service providers for the purposes of payment processing, identity verification and platform analytics. All providers are bound by strict confidentiality agreements and are prohibited from using your data for other purposes.

5.2 Legal and Regulatory Requirements

Your information may be disclosed to relevant authorities when required by law, court order or direction from a regulatory body. Such disclosure is mandatory and outside our control.

5.3 Protection of Legitimate Interests

Where there is a threat to platform security, suspected fraud or criminal activity, we reserve the right to disclose the necessary information to the appropriate authorities.

5.4 Corporate Transfers

In the event of a merger, acquisition or sale of company assets, your personal data may be transferred to the new entity. We will notify you before your data becomes subject to a different privacy policy.

6. Data Security

mrbayar implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or accidental disclosure:

• Data encryption during transmission using SSL/TLS protocols
• Data storage in a server environment protected by multi-layer firewalls
• Role-based access controls — only authorised staff may access sensitive data
• Continuous system monitoring to detect unusual activity
• Regular security audits by independent experts
• Well-documented security incident response procedures

While we take data security seriously, no system is entirely free from risk. Members are also responsible for keeping their account username and password confidential.

7. Your Rights Regarding Personal Data

As a mrbayar member, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Rectification: You have the right to correct information that is inaccurate or incomplete.
• Right of Erasure: You may request deletion of your personal data subject to legal obligations that require us to retain certain records.
• Right to Restrict Processing: You may ask us to limit the processing of your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our customer service team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable period.

8. Cookies and Tracking Technologies

The mrbayar platform uses cookies and similar tracking technologies to improve user experience and analyse website usage. The types of cookies we use:

• Essential Cookies: Required for basic platform operations including login session verification and security. These cannot be disabled.
• Preference Cookies: Saves your settings and preferences to make your browsing experience more convenient.
• Analytics Cookies: Helps us understand how users interact with the platform for the purpose of continuous improvement.

You can manage cookie settings through your web browser options. Please note that disabling essential cookies may affect certain platform functions.

9. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be stored and processed on servers located in countries other than Malaysia. mrbayar ensures that any such data transfers are carried out with adequate safeguards, including:

• Use of data transfer agreements that comply with recognised international standards
• Thorough assessment of data protection levels in the destination jurisdiction
• Additional technical measures such as encryption for transferred data

By using the mrbayar platform, you acknowledge and agree to this cross-border data transfer subject to the protections stated above.

10. Changes to This Privacy Policy

mrbayar reserves the right to amend or update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or the development of our services. When significant changes are made:

• A notice will be displayed prominently on the platform
• Active members will be notified via their registered email
• The "Last updated" date at the top of this policy will be revised

Continued use of the mrbayar platform after notification of changes is considered your acceptance of the updated version of the Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11. Contact Us Regarding Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer team via:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English through the mrbayar platform

We are committed to responding to all privacy-related enquiries through secure communication channels and will treat your correspondence with us in strict confidence.